A broken garage door spring has a short list of signs. In the City of South Fulton, the usual one is a bang, then a door that will not lift. The opener did not fail first. The spring did.
What you hear and see
- One loud bang from the garage, sometimes when nobody is using the door
- A gap in the coil on the shaft above the door
- The door will not lift, or it lifts a few inches and stalls
- The opener hums, clicks, or flashes and the door barely moves
- The door looks crooked, one side low
- A torsion spring in two pieces on the shaft
Extension springs
Extension springs run along the horizontal track, more often on older doors in Ben Hill, Cedar Grove, and parts of the Old National Highway corridor. A broken one has a gap in the coil or is hanging loose along the track. Do not pull on it. Do not try to stretch it back.
What it is not
A dead remote, with a door that still lifts smoothly by hand, is not a spring. A door that closes and reverses is often the photo eyes. A squeak on an even door is rollers. If you are unsure, use the will not open checklist, then call. The repair page is broken spring repair.
Leave the door where it stopped. Unplug the opener if you can reach the cord without standing under a crooked door. Then call 470-229-1821.
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FAQ
Can the opener hide a broken spring for a while?
It can try. The motor strains, the door moves a few inches, and then the opener stops or the cable fails. Turn it off and call 470-229-1821.
The spring looks rusty but it has not snapped. Should I call?
Surface rust on a door that still opens evenly can be watched. A gap in the coil, a bang, or a heavy door cannot. Call for the second list, not for light discoloration alone.
What happens when you call
- Call 470-229-1821. Tell us your city or neighborhood.
- Describe what the door is doing. Up, down, or stuck partway. A bang, a loose cable, a dead remote. If a car is stuck inside or the house is open, say so.
- Get a free estimate and a time. We tell you what it sounds like, how the job is quoted, and the soonest a technician can come. If that is not today, we say so.
Call for a free estimate
Tap to call and tell us what the door is doing. Free phone estimate. The repair is quoted before any work starts.